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Delete your account

25 August 2026 · Stableside. This page is public on purpose: you do not need an account, or to be signed in, to read it or to act on it.

How to ask

Email hello@stableside.app from the address on the account, with "delete my account" in the subject. That is the whole process. We do not ask why.

In the app, the same thing is under More → Settings → Deleting your account, which brings you here. It is a page rather than a button on purpose: what "delete" means depends on who is asking, and the answer below is four paragraphs rather than a confirmation dialog.

You get a reply within 3 working days confirming what will be deleted, and the deletion is done within 30 days of your request. If the address you write from is not the one on the account we will ask you to write from the one that is, because otherwise anyone could delete anyone.

What gets deleted depends on who you are

Four different people use Stableside and they are not in the same position, so the honest answer is four answers.

If you own horses

Everything goes. Your name, your email address and your login. Every horse you own, and on each of them: every entry, every medication course and every dose, weights and conditions, diets, tasks, costs, photographs and documents. Every share you granted and every link you issued.

That includes notes your vet or farrier wrote on your horses. They are part of your horse's record and they leave with it.

Nothing is kept in a form that can be traced back to you. If you want a copy first, export the horse's history from the app before you write to us — once it is gone we cannot produce it again, and that is the point.

If you work at a stable

Your login, your name and your email address are deleted, and you are removed from every stable you belong to.

What you wrote on other people's horses stays. That is deliberate and it is worth explaining rather than asserting. A dose recorded at 07:40 is the thing that stops the horse being given a second one at 07:55, and the owner needs it to show a vet or an insurer that the animal was looked after. It is their record of their animal, not your data about you, and an owner who could lose half of it because somebody left has a diary rather than a record.

The part that is about you is your name on those entries. Ask and we will tell you exactly which entries carry it and talk to you about replacing it. Write to the same address.

If you are a vet or a farrier with a link

You have no account and never had one, which is the whole idea: a link opens a page, and nothing about you is stored except the practice name the owner typed when they issued it. There is nothing to delete.

The link expires within 30 days by itself, and the owner can withdraw it at any time before that. Anything you wrote through it is part of the horse's record and belongs to the owner.

If you only joined the waitlist

You do not have an account at all. Reply to any email from the list, or use the leave link it carries, and the address is deleted. Or write to the same address as everyone else.

What we keep after a deletion, and for how long

That an account was deleted, and when. A date and nothing else: no name, no address, no record of what was in it. We keep it so we can answer "did you actually delete it" a year later.
The log of who opened a shared link: 13 months. It records which link was opened and when, never an IP address and never a browser. It is how an owner can see who has been in, and it ages out on a schedule.
Encrypted backups: up to 30 days. A deletion removes your data from the live database immediately; backups taken before that are overwritten on their own cycle and are never restored to bring data back.
Anything the law requires us to keep, for as long as it requires it. Nothing in the app is currently in that category.

Deleting one horse instead of your whole account

You do not have to delete your account to remove a horse. Ask for the horse by name and only that horse's record goes, or use the app to withdraw everyone's access to it and keep it to yourself. Selling a horse is a different thing again — the app hands the health history to the new owner and keeps your invoices with you.

If something goes wrong

If you do not hear back within 3 working days, write again: mail does get lost. If you are in the UK or the EU and you are not satisfied with how a request was handled, you can complain to your data protection regulator; in the UK that is the Information Commissioner's Office.

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